Returns & Exchanges
At Eternalperfumeoils, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, you may return your unopened products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure the perfume oil is in its original, unopened packaging and securely wrap the bottle to prevent any leakage or damage during transit.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing